Frequently Asked Questions

Top Questions

• How much does it cost?
• What time are you open?

Tickets

• How do I change the entry time of my tickets?
• How do I change the date of my tickets?
• How do I use promo codes or redeem ticket vouchers?
• How do I redeem Costco voucher codes?
• Are group discounts available?
• Do you offer refunds or exchanges?

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Who Should Attend

• Is your haunted house accessible?
• Is there a minimum age requirement?
• Can I go through if I am pregnant?
• If I have asthma, can I go through?

The Day Of

• Is the waiting area inside or outside?
• Do you charge for parking?
• How long is the wait in line?
• If I get too scared, what do I do?
• Can I bring my bag into the haunt?
• Can we go through again?

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Miscellaneous

• Is it the same this year?
• How do I apply for a job?
• Are weapons allowed?