- In your confirmation email, Click "Reschedule Your Visit".
2. Choose the tickets you would like to reschedule and click "reschedule".
3. Click on "Pick a Date".
4. Choose a date.
5. Choose a time and then click update.
*If the date or time you choose is more expensive than your original ticket, you will have to pay the difference in ticket price to reschedule. This will be indicated by a "$" next to the time slot.
6. Repeat steps 3-6 for any other items from your original order that you wish to change. *Make sure to change your Add-on tickets if switching to another date.*
7. Once completed, click "Confirm Changes".
8. If you chose a more expensive time slot or date, you will then be prompted to enter your Payment Details and then click "Complete Order"
Questions or special requests can be directed to our customer service team at help@13thfloorjacksonville.com or fill out our contact form.